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We take a look at the role of purpose-driven supply chain platforms in attaining Omni-channel.... (more information)
by Ann Grackin
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Editor's note: In the last issue, we discussed how the outsourced supply chain is causing companies to expand their measurement focus to the supply chain outside the enterprise (as in "measuring the r... (more information)
by Sree Hameed
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Product design, marketing, supply chain, fulfillment and aftermarket service can all be part of the Channel Management relationship. Companies spend time in process management, but with the channels, ... (more information)
by By Ann Grackin
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They are the best of friends. They are the worst of enemies. That is the paradox of the retailer-supplier relationship: that on the one hand only by a true, close, strategic partnership can both side... (more information)
by Bill McBeath
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Autodesk University 2015 showcased their research and investments in future-facing technologies in manufacturing and AEC (architecture, engineering, and construction), such as IoT, 3D printing, and ge... (more information)
by Bill McBeath
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Embedded knowledge exists in the chain to understand and unlock customer value. Integrating the chain is crucial to aligning the goals of customers and provider.... (more information)
by Ann Grackin
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The complexity of business today--working a myriad of partnerships with both the channel side and the transportation partners, as well as dealing with the challenges of fickle and surprising
markets-... (more information)
by Ann Grackin
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As products commoditize, the battleground shifts to service excellence. Design engineers are being asked to make an increasingly complex set of trade-offs (cost, performance, serviceability, manufactu... (more information)
by Bill McBeath
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Many managers of companies that make or distribute products lose important profit opportunities because they don't capitalize on the strategic benefits of related services.... (more information)
by Jonathan Byrnes
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Dynamic economy, new technology and transforming business models are catalysts for a growing service software sector.... (more information)
by Ann Grackin
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Achieving excellence in Supply Chain has always been a challenge, but the last decade has gotten more complex, requiring solutions to enable clarity... ... (more information)
by By Ann Grackin
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Ann's editorial for the October 2004 issue...... (more information)
by Ann Grackin
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From new Omni-Channel capabilities, to integrated Service Resource Planning, great customer stories, and more, there were a lot of sweets at SuiteWorld. ... (more information)
by Ann Grackin and Bill McBeath
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Among the many announcements and sessions at PTC's LiveWorx conference were three bold moves: 1) becoming a platform company, 2) providing agile development for complex physical things, and 3) creatin... (more information)
by Bill McBeath
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Whether it's booking a flight or requesting the status of a flight, or checking the status of an order or placing a new order, the frustration we endure while doing business can become massive. We've ... (more information)
by Laura Faught
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ThingWorx acquisition and Axeda by PTC. Recent acquisition of Quintiq by Dassault. ... (more information)
by Ann Grackin
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PTC's acquisition of Servigistics is just the latest step in their 25 year evolution. PTC Live provided a great snapshot of how far they have come and where they are going.... (more information)
by Bill McBeath
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The US auto industry was turned upside down by the Japanese, who relentlessly followed Deming's teachings. In mature industries, it's more important that products be reliable and inexpensive than be o... (more information)
by David Taber
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RFID can, if implemented correctly, have a significant impact on retail performance. This report takes a look at what is being done by some early adopters. This report covers the type of RFID ... (more information)
by Laura Faught
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The MIT RFID and Sensor SIG had something for every generation of futurists, from "social tribing" to manufacturing locating systems.... (more information)
by By Tom Coyle
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Service management solutions have been around for at least two decades. Yet, not all the roles and processes for services had solutions. That is changing.... (more information)
by Ann Grackin
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Service enterprises and their challenges are diverse. Their solutions will not be a one size fits all technology.... (more information)
by Ann Grackin
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The last decade has witnessed a substantial shift in emphasis on the part of many OEM manufacturers from a focus on the products they produce to a concentration on their customers and the value that t... (more information)
by Morris Cohen
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On October 23, we participated in the Wharton/Stanford Service Supply Chain in Philadelphia. This annual event attracts some of the most senior professionals who care about the Customer Service Chain.... (more information)
by Ann Grackin
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Smart Grid can help utilities gain a leaner and more effective service supply chain. These advantages are applicable in other 'smart sectors' as well. ... (more information)
by Bill McBeath
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This paper will articulate and validate the Future Logistics Enterprise (FLE) vision and objectives for readers such as industry suppliers and partners, members of Congress, members of other governmen... (more information)
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The Internet of Things is often misunderstood and overhyped. However, a lot of enablers are falling into place now, and are accelerating its growth and adoption.... (more information)
by Bill McBeath
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The merger of Airclic and AirVersent, two leaders in vertical industry/process-specific mobile supply chain applications, is a sign of the maturing of mobile platforms and the beginning of a strong gr... (more information)
by By Bill McBeath
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Service Planning and Execution Best
Practices in High-Tech Supply Chains.... (more information)
by Ann Grackin & Todd Applebaum
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Many corporations have failed the customer; they focus on transactions, rather than customers. I recently talked to Shoshana Zuboff and James Maxmin, co-authors of The Support Economy, Why Corporation... (more information)
by Shoshana Zuboff, James Maxmin
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The high tech industry has experienced a striking shift from traditional replenishment processes to Vendor Managed Inventory (VMI) replenishment for various products during the last decade. This has b... (more information)
by Bill McBeath
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When we think about services, the arcane image of a repairman with a wrench comes to the mind, of those caught in the Pleistocene period (era when man first used tools, 2 million to 10,000 years ago).... (more information)
by Ann Grackin
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After-sales service is increasingly part of the value add - product lifecycle does not end at the retail check-out. Brand loyalty is hard won - product differentiation is in many cases based on percep... (more information)
by Carla Reed
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The service management solutions marketplace may be up for grabs. Who is the natural owner of this market? And who can make it finally take off?... (more information)
by Bill McBeath
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Service and Maintenance as part of warehouse operations is not just warehouse management software features, but RFID, Voice, and of course, Service Parts Planning. ... (more information)
by By Ann Grackin
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