Outbound Channel Management Managing and Expanding Customer-Facing Supply Chain Relationships Laura Faught Published on Nov 1, 2005 Whether it's booking a flight or requesting the status of a flight, or checking the status of an order or placing a new order, the frustration we endure while doing business can become massive. We've all "Been there" at one time or another, whether calling from a crowded place or while holding a cell phone to our ear in a tight embrace--and why?

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