Optimizing the Customer Experience with Exceptional Home Delivery
Ann Grackin
Published
on Mar 1, 2020
It seems everyone is getting into the home delivery game. Yet many of the biggest etailers and so-called disrupters in transportation are not showing a profit. In fact, for the shipper—retailer, wholesaler, or brand manufacturer—direct home delivery is eating away at the bottom line.
The very definition of point of sale is evolving from a fixed store location to anywhere the customer is.
And ship-from locations are in profusion as retailers turn stores into mini-distribution centers. This is the world of Omni-channel—anytime, anywhere fulfillment. Or at least, that's the goal.
To reach that goal won't be easy.
Download
Optimizing the Customer Experience with Exceptional Home Delivery
This document requires Adobe® Reader® 7.0 - free software that lets you view, print, search, and share Adobe Portable Document Format (PDF) files more securely using a variety of platforms and devices.
